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On top of the cancellations, another 4,700 flights were delayed nationwide on Monday as Texas and nearby states dealt with freezing temperatures and wintry precipitation.
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The Federal Aviation Administration said late Wednesday that early work traced the blackout to a "damaged database file."
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Departures across the U.S. were halted for two hours Wednesday morning after the agency's system for alerting pilots and airports of real-time hazards went dark, frustrating thousands of travelers.
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Southwest Airlines says it will award the travelers who were caught in the surge of canceled flights during the holidays 25,000 frequent-flyer points, an award worth more than $300 in flights.